The Gesture Mill & Floral Alchemy

Terms & Conditions 

Thank you for visiting our website. By browsing and using this site or registering with us, you agree and are bound to our terms and conditions. You acknowledge that you use this website completely at your own risk and are personally responsible for your use on our website for which we are not liable whatsoever. 

We reserve the right to change and modify these terms and conditions at any time.

Purchasing

When you purchase from our website you will be asked for payment details. You affirm ownership or that you have authority for payment details provided. Products are limited by law to those who can legally purchase and enter into online buying contracts within the law of Western Australia. 

Ordering

We try our best to make sure all products on our website are available in stock, unfortunately our regional location and working with other suppliers can affect this. All orders are prioritised on a first in basis but it may occur that delays in stock updates that are out of our control, may happen. If this is the situation, we will substitute your order as best as possible or notify you at the earliest time during business hours. Working with fresh flowers means that some flower varieties may not be included due to supply, season, quality control and industry demand. We can not guarantee specific flowers or items will be included and we are not liable for any refunds whatsoever for your order.

Flowers and products are available each day until sold out. While we do our best to dispatch on the date requested, due to many factors we reserve the right to fill your order the next possible working day. 

It is your responsibility to ensure all names and full delivery details are absolutely correct. We will not be responsible whatsoever for incorrect or incomplete information. 

We dispatch or deliver orders on weekdays only excluding public holidays, weekends and our holiday dates from time to time throughout the year to which we will endeavour to notify of. Unexpected circumstances may affect dispatch timing or our trading days. If this happens your order will be actioned as soon as possible. 

Flowers and living plant orders that are to go to destinations outside of our region will need ordering with prior notice for required delivery date. Please get in contact to check delivery notice required. 

We hold the right not to accept your order if it is deemed non eligible or suspicious. If you are under the age of 18 you are not permitted to use this website to purchase items that contain alcohol.  

Delivery and Shipping

Orders placed may be delivered by The Gesture Mill and its employees, third parties or post and courier companies. We hold no liability for any loss or damage once an item has been shipped. It is the purchaser’s responsibility to ensure access is available to delivery address. It is agreed that you give authority to leave your order unattended at said address. If it is a secure or limited access address, it is your responsibility that the goods can be delivered. If your order is unable to be delivered it will be returned to our store and will occur an additional fee. A fee will be charged if re delivery is required. 

The Gesture Mill is not responsible for delivery of items not delivered by The Gesture Mill. We are also not able to fulfil special delivery requests such as specific times or instruction eg ‘please deliver by 10am’ or ‘please leave behind garden shed in rear of yard’

We reserve the right to decide not to deliver if safety is an issue. 

Fresh Flower Delivery

For fresh flowers and plants we offer same day delivery in Manjimup. Other towns? Yes! We deliver flowers throughout the South West, we just ask that your order is placed before 12 noon the day before. 

Our gift range can be posted Australia wide, as single items or bundled together in a gift box.

Our Property and Restriction of Use

All content and material that is owned or produced by us or is our intellectual property is not permitted whatsoever to be used by any other party in any way without the written consent from us. You may not use our property in any way or form. Our property remains ours at all times. 

It will be agreed that you will not use or replicate our branding, design, look, graphics, text or republish, upload or distribute our property whatsoever.

Your Obligation

All disputes or opinions will be addressed confidentially and directly to us via email. You will not in any way impair the operation, reputation or good will of our business. 

Defamation, slander, words of unkind nature, something negative, of mean-spirited nature, abuse or threats of any kind whatsoever in writing, spoken, via social media, public areas or any method whatsoever that is shared to a third party containing or portraying defamatory injury towards us will see you liable to the full extent of the law. 

Pricing

Our pricing is in Australian dollars and includes a calculation for taxes.  Prices are as advertised except in the event of an error. International customers will be charged at the exchange rate on the day of processing the order. 

Privacy

We will always do our very best to ensure payment details form your transaction with us. You do however acknowledge that we are not held liable for an unauthorised party who may access your details. Our payment systems are processed through a secure gateway whose software encrypts customer information. We will not share your information.

Limitation of Liability

You acknowledge and agree that by visiting this website, entering our store, connecting or engaging in any service we offer, The Gesture Mill and all its related businesses will not be liable for any claim, loss, injury or damage whatsoever that you may occur. When you engage with our business in any way or form whatsoever that you do so at your own risk.

Wedding and Events

We offer an initial 1 hour consultation free of charge to discuss your wedding flower requirements. If you require additional consultations these will be charged at $50 per hour. Any amendments after the date set will incur a $50 administration fee. We require a minimum spend of $1,500 for any wedding or event. 

Any quote provided by us is valid for the term of 7 days only. 50% deposit is required to confirm dates and service and the remaining balance is to be paid in full at least 4 weeks prior the wedding or event date unless agreed in writing. 15% of the deposit amount is not refundable if the event does not go ahead on reserved date or is moved to a date that we are not available. 

Cancellations made within 4 weeks of agreed date will result in your complete loss of all money paid.  

Payments via card transaction may incur a 2% transaction fee. Payment for weddings and events is via direct transfer. 

All props are used on a hire only basis unless purchased by the customer. If it is agreed that the customer returns the items, they must do so within 7 days from the event date otherwise additional charges will be incurred. Collection or return of items must be within business hours otherwise an additional fee will be required. 

Any hire items damaged or not cleaned will have a charge incurred.

If you the customer are suppling any props, they must be delivered as agreed clean and free of any stickers. 

If we are using the customers vases, they will need to be delivered to us a minimum 2 days prior your date or as agreed in writing. 

If we are required to style, set up, arrange any items whatsoever not supplied by us, you the customer will be charged at $50 per hour with a minimum 1 hour fee.